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Downloads - Circuit Board Drivers,
Manuals and Encoding Guidelines
To download the latest drivers for Focus
Enhancements / Visual Circuits MPEG decoder boards, and for manuals on any of
our products, please click here to
access our FTP server.
You will see driver directories for Gemini, Harmony and Reeltime products, and a
directory for manuals, with sub-directories for the various products. MPEG
Encoding guidelines can be found within the manuals directories for specific
products.
Support
OOH
Video Systems Ltd is the Master Circuit Board Distributor for Focus
Enhancements / Visual
Circuits MPEG decoder boards in North America, Central America,
and South America. Any technical inquiries regarding circuit
board products should be directed to our Technical Support
Department. If
you purchased a Focus Enhancements / Visual Circuits Digital Video Player from OOH Video
Systems Ltd or from one of our resellers, or if you purchased an
MPEG decoder board either from us or directly from Focus
Enhancements / Visual Circuits
in the past, please contact us directly for technical support.
Do not contact Focus Enhancements technical support. They will
simply forward your inquiry to us, which will result in a delay in
getting your issue addressed.
Should you encounter any technical difficulties with either your hardware or software,
or if you just have questions regarding technical details of our
products, you can contact our Technical Support personnel at
604.606.1846 (toll free at 1.866.606.1846), during regular business hours (Pacific Standard Time.) Outside of regular hours, please leave a detailed voice mail message and we will contact you as soon as possible.
You may also e-mail our Technical Support Department at support@oohvideo.com.
WarrantyOOH Video Digital Video Servers are backed by our unconditional 12-month warranty and expertise from our Technical Support personnel. Additional 2-year extended warranty is available upon request; contact OOH Video Sales for more information. TrainingOOH Video Systems Ltd. provides training for all our customers either in person, or remotely, via telephone.
Focus Enhancements Firefly and Mantis servers also feature remote login via
built-in Webview module, which can be used for remote support purposes.
Remote login software can be installed in custom servers for support and
training purposes. For remote support or training, customers must ensure
broadband internet connectivity to the unit, and have all connection
information (IP address, username, password) ready. To arrange remote
or in-person training, please contact our Technical Support personnel at
604-606-1846. | 
